Terms of service

1. Introduction

Welcome to Xagon Clothing Solutions! We are dedicated to providing high-quality clothing, accessories, shoes, and cosplay items to our customers. Our company policy outlines the standards and guidelines we adhere to in order to ensure a positive experience for our customers, employees, and partners.

2. Customer Service

2.1 Customer Satisfaction

  • We prioritize customer satisfaction and strive to provide exceptional service.
  • All inquiries and concerns will be addressed within 24-48 hours.
  • Customers can contact us via email, phone, or live chat on our website.

2.2 Return and Exchange Policy

  • Items can be returned or exchanged within 30 days of purchase.
  • Products must be in original condition, unused, and with all tags attached.
  • Cosplay items and custom orders are non-returnable unless defective.
  • Refunds will be processed within 7-10 business days of receiving the returned item.

2.3 Shipping and Delivery

  • Orders are processed and shipped within 2-3 business days.
  • Customers will receive a tracking number once their order has shipped.
  • Shipping costs and delivery times vary based on location and shipping method selected.

3. Product Quality and Safety

3.1 Quality Assurance

  • We are committed to providing products that meet high-quality standards.
  • Regular quality checks are conducted on all items before they are listed on our website.

3.2 Product Safety

  • All products comply with safety regulations and standards.
  • Customers are advised to follow care instructions provided with each product.

4. Data Privacy and Security

4.1 Customer Information

  • We respect customer privacy and are committed to protecting personal information.
  • Customer data will only be used for order processing, communication, and marketing purposes (with consent).
  • We do not share customer information with third parties without explicit consent.

4.2 Website Security

  • Our website uses SSL encryption to ensure secure transactions.
  • Regular security audits are conducted to protect against data breaches.

5. Ethical and Sustainable Practices

5.1 Ethical Sourcing

  • We partner with suppliers who adhere to ethical labor practices.
  • Regular audits are conducted to ensure compliance with labor laws and ethical standards.

5.2 Environmental Responsibility

  • We aim to reduce our environmental impact through sustainable practices.
  • Packaging materials are chosen with sustainability in mind, and we encourage recycling.

6. Employee Conduct and Welfare

6.1 Code of Conduct

  • Employees are expected to act with integrity, respect, and professionalism.
  • Harassment, discrimination, and unethical behavior are not tolerated.

6.2 Employee Welfare

  • We provide a safe and healthy work environment.
  • Employees receive fair wages, benefits, and opportunities for professional development.

7. Marketing and Advertising

7.1 Truthful Advertising

  • All marketing materials and product descriptions will be accurate and truthful.
  • We will not engage in false advertising or misleading claims.

7.2 Social Media Engagement

  • Our social media presence will reflect our brand values and engage with our community respectfully.
  • Customer feedback on social media will be acknowledged and addressed promptly.

8. Compliance with Laws and Regulations

  • We comply with all applicable local, national, and international laws and regulations.
  • Regular reviews are conducted to ensure ongoing compliance.

9. Amendments to the Policy

  • This policy may be updated periodically to reflect changes in our practices or regulations.
  • Customers and employees will be notified of significant changes to the policy.

10. Contact Information

For any questions or concerns regarding this policy, please contact us at:

Xagon Clothing Solutions

Email: info@xagon.co.in

Phone: 7892744035