Order Processing: All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
High Volume Periods: During peak periods or sales events, processing times may be slightly extended.
2. Shipping Rates and Delivery Estimates
Standard Shipping:
Delivery Time: 5-7 business days
Shipping Cost: ₹50 for orders below ₹500, free for orders ₹500 and above
Express Shipping:
Delivery Time: 2-3 business days
Shipping Cost: ₹150 for all orders
3. International Shipping
Availability: Currently, we only ship within India. Stay tuned for updates on international shipping options.
4. Order Tracking
Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's website.
5. Shipping Address
Accuracy: Please ensure that your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Address Changes: If you need to change your shipping address, please contact us immediately. We will do our best to accommodate changes before the order is processed.
6. Delivery Issues
Delayed or Lost Packages: If your order is delayed or lost, please contact our customer service team. We will work with the carrier to resolve the issue as quickly as possible.
Damaged Items: If your order arrives damaged, please take photos of the damage and contact our customer service team within 48 hours of receipt. We will arrange for a replacement or refund as appropriate.
7. Customer Service
Contact Information: For any questions or concerns regarding shipping, please contact our customer service team at info@xagon.com or call us at +91-7892744935.
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